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Car rental agency in Florida gets $100,000 after $1M fine for failing to report millions in car rental payments

Car rental agency in Florida gets $100,000 after $1M fine for failing to report millions in car rental payments

A car rental agency and its Florida-based partner have agreed to pay a $100 million fine after failing to disclose thousands of car rental payment amounts for years, according to the Florida Department of Transportation.

Car rental agency HomeRentals and its partner, CarRental.com, paid the Department of Motor Vehicles $150,000 in August 2017 for failing a Statewide Car Rental Checkup, a requirement of state law, according the department.

The car rental company also violated Florida Vehicle Code sections 775.5 and 776.5 by failing to properly record the payment of car rentals to individuals, the department said.

In a statement, HomeRental said the company “takes its responsibility to our customers very seriously” and that the violations “do not reflect the values of our company.”

HomeRents spokesperson Karen Mather confirmed the settlement to CBS Miami.

The company also agreed to conduct regular audits and to establish a vehicle safety program to prevent future violations, the company said.

“We have been committed to ensuring that all customers are treated fairly and equitably, and we have zero tolerance for any type of abuse of our customers,” Mather said.

“We will work with our partners and state regulators to ensure that we are providing our customers with a high level of customer service and are doing everything we can to ensure their continued prosperity.”

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